All returns are subject to a 25% re-stocking fee plus shipping fees. All of our items are fully pictured and accurately described. What you see is what you get. We list the items with pictures and a full description so you know exactly what you are ordering. Pre-orders and back order items are non-refundable after 7 business days from the day the payment was made. The re-stocking fee is to cover the cost of the following: Box, Tape, Shipping Label, Invoicing, UPS pick up fee and it covers the fact that, the item will then have to be sold as used or trade in which cuts into the pricing. Shipping fee's are non-refundable, If we give you free shipping we still paid the shipping out of our pocket. Custom made name plates are not returnable. Exchanges can be made with a 10% restock fee plus shipping fees.